Shipping Policy
Last Updated: July 29, 2026
Thank you for shopping with Dhanam Foods. We are committed to delivering freshly prepared homemade food products safely and on time across India.
Delivery Coverage
We currently deliver to most locations across India through our trusted courier and logistics partners.
If your location is not serviceable, you will be informed before your order is processed.
Order Processing
- Orders are processed within 1–2 business days after successful payment.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festivals or promotional sales, processing may take slightly longer.
Estimated Delivery Time
- Metro Cities: 2–4 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are automatically calculated during checkout based on your order value.
- Orders below ₹750: Shipping Charge – ₹69
- Orders from ₹750 to ₹1,199: Shipping Charge – ₹49
- Orders of ₹1,200 and above: FREE Shipping
Any promotional free shipping offers will override the above charges where applicable.
Order Tracking
Once your order is dispatched, you will receive a confirmation via email or SMS containing your shipment tracking details where available.
Delivery Attempts
Our courier partner will normally attempt delivery multiple times. If delivery fails due to an incorrect address or customer unavailability, the shipment may be returned to us.
Additional shipping charges may apply for re-dispatching returned orders.
Damaged or Incorrect Orders
If you receive a damaged package, missing item, or incorrect product, please notify us within 24 hours of delivery.
Please include:
- Your Order Number
- Photos of the package
- Photos of the product
- A brief description of the issue
Our support team will review your request and provide an appropriate resolution.
Shipping Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier operational issues
- Government restrictions or unforeseen circumstances
We appreciate your patience and understanding in such situations.
Contact Us
For any shipping-related questions, please contact us:
Dhanam Foods
📍 Sholinganallur, Chennai, Tamil Nadu – 600119
