Refund, Returns & Cancellation Policy

Last Updated: July 29, 2026

At Dhanam Foods, every product is freshly prepared and packed with care. Since we deal with perishable food products, we follow a strict policy regarding returns, refunds, and order cancellations to ensure product quality and food safety.

Shipping Policy

We currently deliver across India through trusted courier partners.

• Orders are usually processed within 1–2 business days.
• Delivery generally takes 3–7 business days, depending on your location.
• Delivery timelines may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.
• Shipping charges are calculated automatically during checkout based on your order value.

Returns Policy

Due to the perishable nature of our products, we do not accept returns or exchanges once an order has been delivered.

However, if you receive:

• A damaged package
• An incorrect product
• A missing item
• A product that is spoiled or unfit for consumption

Please contact us within 24 hours of delivery with:

• Your Order Number
• Photographs of the product
• Photographs of the outer packaging
• A brief description of the issue

Our team will carefully review the complaint and provide an appropriate resolution.

Refund Policy

Refunds are issued only after our team verifies the reported issue.

Eligible refund cases include:

• Damaged products received during transit.
• Wrong products delivered.
• Products found to have genuine quality issues.
• Orders cancelled by Dhanam Foods due to stock unavailability.
• Orders that could not be delivered due to courier-related issues.

Approved refunds will be processed to the original payment method within 5–7 business days. The actual credit time may vary depending on your bank or payment provider.

Cancellation Policy

Orders may be cancelled only before they have been processed or dispatched.

If your order has already been packed or handed over to the courier partner, cancellation requests cannot be accepted.

To request an order cancellation, please contact our customer support as soon as possible.

Non-Refundable Situations

Refunds or replacements will not be provided in the following situations:

• Incorrect shipping address provided by the customer.
• Delivery attempts failed due to customer unavailability.
• Minor variations in colour, texture, or appearance that naturally occur in homemade food products.
• Customer changes their mind after the order has been shipped or delivered.

Need Help?

For any shipping, cancellation, return, or refund-related queries, please contact us.